FAQ

At Just Rare Fish.com, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here contact us at 678-429-7426.

Frequently Asked Questions

How Often do You Receive New Fish?

• We Receive new fish almost daily. Some are in limited Quantities depending upon there rarity, all of the fish go into our quarantine tanks and are observed to be sure they are healthy, eating right and are safe to put into your tank!

Why Don’t You Offer a 7 or 14 Day Guaranty?

• We believe our fish are of the highest quality and disease free as can be found anywhere! We will NEVER knowingly ship a sick or diseased fish and risk our reputation just to “Sell” a fish. But we cannot guaranty the condition of the tanks that our fish go into once they are shipped.

Why Don’t You Offer free Shipping?

• Simple, we don’t want to insult the intelligence of our customers. We do not make money from shipping, period. We find it offensive that other  web sites offer “free shipping” while charging for boxes, delivery fees etc.  

How Do I get A Catalog ?

• With new fish arriving daily we simply can not publish a catalog. To keep updated, bookmark our site and check back often. Sales (when applicable) are sent out via email to the members of our mailing list.

Where are the Prices?

• Ever by Lobster in a nice restaurant? Ever wonder why many of the places have MKT. Price listed. There is a reason for that, these high quality fish come from different parts of the world, are in different condition, and have too many variables to list. We would have to hire a full time programmer to keep up with all the changes that happen on a daily basis. The only way we can guaranty you, the customer, the best saltwater fish for your aquarium is to do business the old fashioned way ! We prefer to actually talk to our customers !

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