The New Home of All Reef, The saltwater Aquarium Specialists |
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| | | | | | | Live Arrive Guarantee | | | | We make sure that your fish is Healthy, packed properly and shipped on time. However we realize that from time to time shipping companies mishandle merchandise and what was a totally healthy fish can arrive DOA. If for some reason your fish does not Arrive Alive, simply call us within 1 hour of delivery and we will replace your fish with your next order. | | | | - Live arrival guarantee is strictly limited to “Live upon Arrival” No Guarantee’s either expressed or implied are made after the animals are in your Aquarium. Deaths that occur within several days after shipping are not covered by our Live Arrival Guarantee.
 - Live arrival guarantee does not cover shipping and/or box or handling charges, it is for the fish only. Charges vary depending upon the size of the fish
- Refusal of delivery for any reason voids any and all claims by the purchaser. If a delivery is refused for any reason, including not being present to accept delivery, or refusing a delivery that arrives late, the customer will be liable for the full cost of the invoice, including return freight charges.
- Sharks are excluded from this Guaranty
- Please check individual fish listings for other exclusions
- Live Arrival Guaranty only applies to orders over $100.00 , next day delivery before 10:30 a.m. or Delta Air Cargo
- Live arrival Guaranty is for store credit only on your next order, we do not issue refunds, paypal credits or credit to credit cards.
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